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Always there for you

You have questions about one of our heat pumps or problems with one of our products? You need help or would you like to make use of one of our services? Our service team will be happy to help you.

In case of issues or malfunctions, the "First Aid" section describes possible sources of error and possible solutions that can help you.

IMPORTANT: Requests without serial number, article number and error description cannot be processed. You can find the serial number on the type plate of your heat pump.

Consumer hotline

The best contact person for problems with your heat pump is your contractor/installer. Our service team will be happy to help if the problem could not be solved:

Downloads and forms

Seriennummer finden