Start Services Heat pump registration

Register your heat pump system in our online portal heatpump24

With NOVELAN Net, you can remotely monitor your heat pump from anywhere in the world using a PC, tablet or smartphone. All you need is an Internet connection and a suitable web browser.
Operating states, running times, temperatures, settings and much more can thus be viewed and changed easily and conveniently.

If you also grant your installer online access to your heat pump system via our heatpump24 portal, he can also make remote settings, read out data or, for example, update the latest software version online without you having to be at home.

For the connection to heatpump24, only an internet connection (flat rate recommended) is required on site, to which the heat pump controller (from WPR-Net 2.0) is connected with a network cable. No additional software or hardware is required.

...and benefit from many advantages

The advantages at one glance

  •  Online access to the heat pump system without additional software or hardware for the homeowner and installer
  • Notification in case of a malfunction via e-mail and SMS (depending on the selected tariff)
  • Automatic data query and readout of various information (operating modes, temperatures, running times)
  • Automatic fault query and renewed fault notification to installer and homeowner (depending on selected tariff)
  • Separate access for service partner, installer and customer possible
  • Remote adjustment of the heat pump
  • Documentation of error messages and changed settings for at least 24 months
  • Error reset possible online
  • Online upload of the latest software version possible

Registration: control wpr-net 2.0/2.1

Registration: control hpc (split/Jabbah)

Set up a remote maintenance: control wpr-net 2.0/2.1

set up a remote maintenance: control hpc (split/jabbah)